 | Customer Service
Can I cancel an order for gift basket supplies?
If your order has not already been delivered, or has not already been shipped and left our warehouse, we can easily cancel it. To do so, please contact an employee of our customer service department immediately at 1-800-428-0522. If your order has already been sent out for delivery we will be unable to cancel it. If your order is scheduled for a delivery date in the future, you can call us at 1-800-428-0522, or send us an e-mail with your request to cancel, and you will receive a customer cancellation confirmation from us.
Can I change the customer delivery address?
We will be happy to change the delivery address as long as your order has not been delivered or has not already been shipped and left our warehouse. To request a change to your order's delivery address, please contact an employee of customer service at 1-800-428-0522.
What about returning an order or an item?
We want you to be 100% satisfied with your order! If not, merchandise can be returned for exchange or a refund, whichever you prefer. Call customer service for a return authorization, but please arrange for any returns within 5 days of receipt. No returns are accepted after 14 days. Product damaged in shipping must be reported to Gift Basket Supplies within 2 days of receipt. Please keep damaged shipping containers, which the carrier requires to process a damage claim. If you do not keep the damaged shipping containers, the claim will not be processed and no credits will be issued. Returns will be subject to a 20% restocking fee and the order must be returned to us freight prepaid.
What happens after I place an order?
As a general rule, all customer orders are shipped within 2-4 business days of receipt. It is common that orders will be shipped the same day or the very next business day. Occasionally during the holiday gift basket rush of November and December, some orders will be shipped up to 3-5 days after receipt. If you need an order to be rushed out, please call us at 888-224-7110 and an employee of our customer service department we will try and accommodate your request. We know how important it is for you to have a reliable source of gift basket inventory.
ONLINE: When your order is placed on the web site, you will see a "Thank You"
page, which will have an online order confirmation number on it. This is confirmation
that your order has successfully been placed. Your order is then sent over a secure
connection to Gift Basket Supplies. If there are any problems with your order, one of
our customer service representatives will contact you by phone or email.
FAX: All FAX orders are confirmed either by e-mail, telephone, or return FAX.
MAIL: All orders received by mail are confirmed either by e-mail, telephone, or
FAX.
TELEPHONE: Your order, pricing, delivery, and payment information for your gift basket supplies will be verbally verified to you with your customer service representative.
What if I do not receive an order confirmation via e-mail?
You will receive an order confirmation message via e-mail shortly after Gift Basket Supplies
receives your order. If you do not receive this message within four hours of
placing your order, there might be a delay on the Web due to traffic. If this
happens, please feel free to contact us at 1-888-224-7110, to
ensure that your order is being processed.
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